1. Who We Are
CompliCore ("we", "us", "our") operates the platform available at complicore.live. We are committed to protecting your personal data and complying with applicable privacy laws including GDPR and CCPA.
2. Data We Collect
- Account data: name, email address, password (hashed), and profile information you provide when registering.
- Usage data: pages visited, features used, timestamps, and device/browser information.
- Property data: listing details, booking records, pricing, and calendar information you enter.
- Communications: messages sent through the platform between hosts and guests.
- Payment data: billing information processed by our payment provider (we do not store raw card numbers).
- Cookies: session tokens and preference cookies. See our Cookie Policy for details.
3. How We Use Your Data
- To provide, operate, and improve the CompliCore platform.
- To process bookings, payments, and host payouts.
- To send transactional emails (booking confirmations, receipts, alerts).
- To comply with legal obligations (tax reporting, regulatory compliance).
- To detect and prevent fraud and abuse.
- To send product updates and marketing communications (you may opt out at any time).
4. Legal Basis for Processing (GDPR)
- Contract: processing necessary to perform our service agreement with you.
- Legitimate interests: fraud prevention, security, and platform improvement.
- Legal obligation: tax, financial, and regulatory compliance.
- Consent: marketing communications and non-essential cookies.
5. Data Sharing
We do not sell your personal data. We share data only with:
- Payment processors (e.g., Stripe) to handle transactions.
- Cloud infrastructure providers (e.g., Render, Netlify) to host the platform.
- Analytics providers under data processing agreements.
- Law enforcement or regulators when legally required.
6. Data Retention
We retain your data for as long as your account is active or as required by law. You may request deletion of your account and associated data at any time by contacting us.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Request deletion of your data ("right to be forgotten").
- Object to or restrict certain processing.
- Data portability (receive your data in a machine-readable format).
- Withdraw consent at any time (for consent-based processing).
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us at privacy@complicore.live.
8. Security
We use industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits. No system is 100% secure; we will notify you of any breach as required by law.
9. International Transfers
Your data may be processed in countries outside your own. Where required, we use Standard Contractual Clauses or equivalent safeguards to protect cross-border transfers.
10. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes by email or by posting a notice on the platform. Continued use after changes constitutes acceptance.